Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15483 Someone from QLD thinks vodafone is Still no help! at 11 Feb 2011 11:50:11 AM
I've been having issues with vodafone for the past 4 months, and I have been posting on here for the past month. (You'd think by now, Vodafone would've helped me!).
After contacting the TIO, Vodafone agreed to cancel my contract. YAY!
They send me a vague text message agreeing to the cancellation, but saying that they'll send a letter with more details. Two week later, still no letter...despite getting a new bill in the mailbox from Vodafone. Ironically, I was charged $110 for the $29 cap. I've been on contract for a YEAR...and NEVER have gone over my cap, let alone by over 80 dollars!!!!
I decided I'd pay it rather than put more hassles on my already growing stress with dealing with vodafone.
My question is, once I (or if I) successfully cancel my contract, can vodafone lock out my phone's which I received through them on contact? I have two phones on $29 cap for 24 months. I obviously haven't paid them off for 24 months, but if you think about it, I've paid for two $29 for 12 months each, equaling a total of around 24 months. In that case, would it be alright to keep on of the phones and send back the other one?? Or will vodafone just lock out my phone and make it impossible to use with another service provider???
After contacting the TIO, Vodafone agreed to cancel my contract. YAY!
They send me a vague text message agreeing to the cancellation, but saying that they'll send a letter with more details. Two week later, still no letter...despite getting a new bill in the mailbox from Vodafone. Ironically, I was charged $110 for the $29 cap. I've been on contract for a YEAR...and NEVER have gone over my cap, let alone by over 80 dollars!!!!
I decided I'd pay it rather than put more hassles on my already growing stress with dealing with vodafone.
My question is, once I (or if I) successfully cancel my contract, can vodafone lock out my phone's which I received through them on contact? I have two phones on $29 cap for 24 months. I obviously haven't paid them off for 24 months, but if you think about it, I've paid for two $29 for 12 months each, equaling a total of around 24 months. In that case, would it be alright to keep on of the phones and send back the other one?? Or will vodafone just lock out my phone and make it impossible to use with another service provider???
fail!