Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1549 Someone from NSW thinks vodafone is at 27 Dec 2010 06:54:16 AM
I actually thought I was going mad to be honest, the usual, call drop outs, took AGES to hang up on a call, NO SERVICE in CBD areas...Voicemail was delayed and so was SMS...Web was often slow and got the usual error messages. After spending 2 hours on the so called HELP Line I decided to go into the store and make them feel my pain as I waited on the phone line. I guess whilst on hold the guy at the counter we had to enter into polite conversation, so after about 30 minutes the guy admitted that since vodafail had purchased "3" they have had significant problems with service..I spent literally 2 hours being pushed from DEPT to DEPT each blaming the other, and in the end they told me it was my iPhone and needed to go to Apple. Over the last week I have heard about the numerous complaints and I have decided to lodge a complaint with the TIO as I can't be bothered to waste any more time with Vodafail on their Helpless Lines..Voda have until the 12th Jan to contact me and I am going to demand to get out of my contract, will keep you all posted