26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15571 Someone from WA thinks vodafone is VERY FAIL at 14 Feb 2011 05:05:31 PM
From December 2010 when I churned from Telstra (to Crazy Johns) I have had the following issues:
1) Little or no service in all areas of Perth
2) Cant make or receive calls in my house even though it shows full 3G coverage
3) SMS delayed by hours/days/weeks
4) "Network busy" or "Connection Error" messages on nearly every call I make
5) Calls lasting about 30 seconds then dropping out (in full 3g service)
6) Middle of the CBD showing 2 bars, non 3G
7) People call me but it goes straight to Voice Mail. VM SMS is delayed by hours/days/week
8) Customer service is crap. All I get it "turn the phone off" "turn it back on" or "please be wiping the sim card".
9) On hold to technical support for over 90 minutes (had to hang up eventually)
10) Can not understand the customer service person (speak english please...)
11) Days go past where I can not make calls (phone shows full service and full battery).
11) My wifes Vodafone phone has excatly the same problems so it is not my phone.

If you havent moved to Vodafone/Crazy John's and are thinking about it...
Go with someone else, Vodafone/Crazy John's are the worst provider ever!