Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15591 Someone from VIC thinks vodafone is Activate l phone 4 micro sim card at 15 Feb 2011 10:24:19 AM
DZ
Upgraded to a I phone 4 07/02/2011 after my 24 months contract ended in Dec 10
Local Vodafone dealer rang to activate micro sim card advised should be ready in about 2 hrs.
Well Tuesday 08/02/2011 afternoon rang Vodafone to ask what is happening,was told should be ready in 24 hrs no explanation as to what the issue is, sorry for the inconveince.
Wednesday 09/02/2011 still nothing rang Vodafone again was told that there is a back office issue with swapping sims need to wait 24 hrs to be rectified.
Thursday 10/02/2011 spoke with floor supervisor was told that its a back office issue and that they will need 24-48 hrs to rectify, after much persistance was told that my old sim was not deactivating properly and that the new micro sim would not activate because of this, supervisor said that he will call (still waiting).
Tuesday 15/02/2010 more than enough time to rectify the issue was told that my account details have been suspended and to rectify the issue will take 24hrs - 10 days,
Tried different avenue by calling the Sydney head office was told that they will put me through to a senior Australian supervisor lol straight to customer care service in India
My question to Vodafone do you care that your long term customers are being treated in this way?
Not impressed at all Vodafone get your act together
Upgraded to a I phone 4 07/02/2011 after my 24 months contract ended in Dec 10
Local Vodafone dealer rang to activate micro sim card advised should be ready in about 2 hrs.
Well Tuesday 08/02/2011 afternoon rang Vodafone to ask what is happening,was told should be ready in 24 hrs no explanation as to what the issue is, sorry for the inconveince.
Wednesday 09/02/2011 still nothing rang Vodafone again was told that there is a back office issue with swapping sims need to wait 24 hrs to be rectified.
Thursday 10/02/2011 spoke with floor supervisor was told that its a back office issue and that they will need 24-48 hrs to rectify, after much persistance was told that my old sim was not deactivating properly and that the new micro sim would not activate because of this, supervisor said that he will call (still waiting).
Tuesday 15/02/2010 more than enough time to rectify the issue was told that my account details have been suspended and to rectify the issue will take 24hrs - 10 days,
Tried different avenue by calling the Sydney head office was told that they will put me through to a senior Australian supervisor lol straight to customer care service in India
My question to Vodafone do you care that your long term customers are being treated in this way?
Not impressed at all Vodafone get your act together
15/02/2011 TIO have been contacted claim has been lodged, advice from TIO is wait to see what happens in 10 days, then contact TIO if nothing happens
18/02/2011
Still waiting for any responce from Vodaphone, finally received a sms asking me to contact them as they had tried to contact me but no responce, very strange considering that l had no missed calls or sms's from them.
Tried to contact Vodaphone and somehow got in the waiting line for Myki (Victorian travel card disaster, oh not once but twice)
Finally had enough went back to the shop where all paper work was completed, explained the whole story, after much discussion apparently i was not listed as a customer via name, phone number or account number, the only way they could retrieve my details was via drivers licence number, email was sent via store to head office sales support explaining the whole issue.
21/02/2011
15:00 still no contact from Vodaphone including store, l decided to ring them instead there excuse is that Seibel (Vodaphone customer data base)has a major error which she explained that the replied email they originally sent has no time frame as to when this issue will be resolved.
Store manager then asks "would you like me to ask for a time frame?"
What a joke talk about customer service hahahahahahaha
Telstra here l come