26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15592 Someone from NSW thinks vodafone is Seriously at 15 Feb 2011 10:29:57 AM
in addition to poor coverage, drop-outs and failure to receive vcoice messages for sometimes days, sending email from iPhones on the Vodafone network has not been possible for Bigpond email accounts for several months. this has bene known to Vodafone, but did they contact customers to let them know THEY had the problem? No. After 40 minutes on the phone with a helpful yojng man to set u pa gmail account form which to send mail, I now find I receive all emails twice (once from the incoming mail acocunt and once from Gmail, and can only send from the Gmail account, hence now confusing senders even more with additional addresses. Do they stil lcharge the same for email services? Yes. Do they still charge the same for data that often doesn't download? Yes. Sorry, Vodafone, after years of being a loyal and happy customer, you have lost me. I'm looking for another non-Vodafone alternative. And i won't pay out my contract.