26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15594 Someone from ACT thinks vodafone is EPIC FAIL at 15 Feb 2011 11:03:14 AM
Not receiving calls from my girlfriend, goes straight through message bank. Now she thinks I'm having an affair because I never answer my phone. When I do get notified that I have a voice mail and I try to call her back it wont call at all, drops out straight away. I tried to explain that its Vodafone, but she gave me 'the look'.
15 Feb 2011 11:27:41 AM: Oh dear! Well tell your girlfriend that I'm having the same hopeless experience in Canberra and have been unable to make or receive calls all day. I've also been unable to connect to the Internet. The only time I can connect is from inside the Vodafone shop in the Canberra Centre. This is where I have to go in order to receive my emails. I am thinking of setting up my office in there. Clearly they have ensured that everything works in that shop so that they can keep signing up more poor mugs for 24 months of hell!

I just got off the phone to Vodafone and got the usual "have you tried switching it off, taking out the battery and then starting it up again?". Bless. I know they're only trying to help but who are they kidding? My call ended up being referred to the 'network team' and I will hear back from them in 5 days or so. Haha I'm not holding my breath.
21 Feb 2011 12:14:11 PM: My friend had to wait for the magical 5 day call back. Guess what? Never happened. I told him to go via the TIO. He is now out of the contract witho no termination fees. He's enjoying fast 3G through Telstra now. As soon as I can be bothered dealing with their Indian call centre I'm out of Vodafone too.

PS: My girlfriend now understands. LOL.