Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15606 Someone from NSW thinks vodafone is at 15 Feb 2011 03:38:42 PM
I have been a long standing memeber of vodafone and I have recently got an iphone and moved address and now get little to no service.
I have spend hours on hold to vodafone complaining time and time again about the service I receive and nothing to this day has been done about it.
After several attempts they have given me discount off my bill but that does not get me out of my 24 month contract.
Vodafone advised me that it has something to do with the distance I am away from the exchange and tower but I have done my research and found out that i am around 300 meters away from it, I told vodfone this and they offered me a discount off my bill for 3 months until they update the tower.
I just want out I cant help that i get little service in the new house i have just purchased but they are not prepared to help me rectify the problem by releasing my contract.
I have spend hours on hold to vodafone complaining time and time again about the service I receive and nothing to this day has been done about it.
After several attempts they have given me discount off my bill but that does not get me out of my 24 month contract.
Vodafone advised me that it has something to do with the distance I am away from the exchange and tower but I have done my research and found out that i am around 300 meters away from it, I told vodfone this and they offered me a discount off my bill for 3 months until they update the tower.
I just want out I cant help that i get little service in the new house i have just purchased but they are not prepared to help me rectify the problem by releasing my contract.