Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
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It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15607 Someone from QLD thinks vodafone is I am over Vodafone at 15 Feb 2011 03:41:48 PM
I have been with Vodafone now for several years. All has been mostly ok till this last plan which ends 1/9/2011, and that was organised over the phone because I had a call from Vodafone I gather because my previous plan was approaching the end. I've always had Nokia phones and they've been fine till this last one. Not long after receiving the new Nokia 6220 Classic I noticed that the battery didn't hold charge very long, barely a day on many occasions. I was used to the previous Nokia N73 battery lasting for at least 4 days. So often it would happen that I would fully charge the 6220 at night and the next day I would not even get through the first call and it would die. I took it back to the Vodaphone shop in Maroochydore and I was told that I would have to pay for a new battery. How is this right???
Also there were so many 'drop-outs' and many messages would come up to 4 days after they were sent. I gave up trying to contact Vodaphone, after being left on hold for sometimes an hour or more?? and then you get this 'Lara'. I want to speak to a person. I tried sending an email on their impossible website - I simply asked for someone to please ring me but no, I received some complicated return email where I had to click on this and that and it got me nowhere. Vodafone Customer Service is non-existant. I would like them to give me some very good reasons for staying with Vodafone.
Also there were so many 'drop-outs' and many messages would come up to 4 days after they were sent. I gave up trying to contact Vodaphone, after being left on hold for sometimes an hour or more?? and then you get this 'Lara'. I want to speak to a person. I tried sending an email on their impossible website - I simply asked for someone to please ring me but no, I received some complicated return email where I had to click on this and that and it got me nowhere. Vodafone Customer Service is non-existant. I would like them to give me some very good reasons for staying with Vodafone.
Feel your pain.......
Have you tried their facebook page?
The team on there are pretty useless but getting marginally and slowly better in their actions and responses. They may be able to help regarding the battery replacement.
Otherwise try the TIO, contact details at the top of the page on the How To Complain tab, why wait for your contract to expire when you can go to a more responsible provider?
Also agree their email system does not follow the normal conventional email etiquette of simply hitting the reply button, to force users to write in-between lines is a farce and should cease.
Hope the above helps!
Vodafail.com Moderation Team