26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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15620 Someone from WA thinks vodafone is Complete fail! at 15 Feb 2011 09:38:53 PM
The worst reception I have ever encountered. There are areas close to the city that are complete NO SERVICE and you have to keep resetting your phone and walking around and finally some reception, so you write a text and oh no, the reception is gone before you get a change to send it. I'm tired of missing out on work simply because I was uncontactable or not able to respond. I want OUT of my contract asap.
Oh and I'm also tired of ringing them...you are 4th in the queue, you are 3rd in the queue, you are 2nd in the queue...I'm sorry, the service you have called is currently closed, please call again tomorrow between 8am and 8pm" well the service was open when I tried ringing 2 hours ago!