Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15626 Someone from NSW thinks vodafone is Speechless at 16 Feb 2011 08:52:04 AM
After months of pain and paying $69 for 1GB that I can't use I had enough and called the retention dept. at Vodafone.
Being a few months from the end of the contract I would expect them to be courteous enough to wave the cancellation fee due to the network issues they are facing. I couldn't have been more wrong.
Here is what they offered:
1. Next 3 months for free to prove that their service will get better.
2. Migrate me to 3 networks for free.
3. Pay 50% of the cancellation fee. Approx $125.
I wouldn't have a problem with paying the cancellation fee if I wanted out for my own personal reason but this is a legitimate failure on their part and all the options given were in their benefit. Why would I even consider continuing with them, "even for free" might as well not even have a phone it would be the same thing.
I'm tired of trying to talk to "Lara", waiting for long periods of time, not getting replies to emails, etc.
Called the TIO, filed a complaint and not paying a single bill.
Vodafone, spend less money on advertising and more on customer service.
Being a few months from the end of the contract I would expect them to be courteous enough to wave the cancellation fee due to the network issues they are facing. I couldn't have been more wrong.
Here is what they offered:
1. Next 3 months for free to prove that their service will get better.
2. Migrate me to 3 networks for free.
3. Pay 50% of the cancellation fee. Approx $125.
I wouldn't have a problem with paying the cancellation fee if I wanted out for my own personal reason but this is a legitimate failure on their part and all the options given were in their benefit. Why would I even consider continuing with them, "even for free" might as well not even have a phone it would be the same thing.
I'm tired of trying to talk to "Lara", waiting for long periods of time, not getting replies to emails, etc.
Called the TIO, filed a complaint and not paying a single bill.
Vodafone, spend less money on advertising and more on customer service.
16 Feb 2011 11:19:02 AM: Yes