Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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15634 Someone from NSW thinks vodafone is Limitless Vodafail - I did not know that this could get so bad! at 16 Feb 2011 11:25:44 AM
For the past 6months I have had on and off reception, where I call people and my calls drop out straight away or in the best scenario the call lats 2mins and then drops out. Also when I was overseas Vodafone would deliver x100 msgs and calls from me, when I would either have a failed call or a msg that did not go through. My troubles do not stop there for months they have been charging me for voicemail, which had been turned off since Septer 2010! (i only found this out today, when I FINALLY got to speak to someone). Vodafone's failures also come to their stores and customer service teams, who constantly hang up during transferral or ping pong you around from department to department. In the last 6months TODAY 16/02/2011 was the 3rd time only in this period that I got to speak to someone, and not only one person but 7!!! I have gotten their names, and some of their extension numbers, which is a joke that there is no 1 department, which can deal with problems. Also only a miniscule part of my issue - the overbilling for phanthom Voicemailcalls (I have voicemail deactivated) we removed from my bill. My biggest problem of network was not solved, and by checking on a computer whether an area has coverage is not an investigation! They also kindly pointed out that I would be liable for every penny (direct speech from Arun) if I chose to sever my contract, yet not much could be done for a customer paying in excess of $1200 a year.