26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15635 Someone from VIC thinks vodafone is Extremely at 16 Feb 2011 11:32:34 AM
I purchased an IPhone via Vodafone at the Casino Store in Melbourne in the first week of January 2011, and signed up for their $45 unlimited call plan. I was totally unaware of the network issues that Vodafone was having - was only informed of this by a close friend after I signed up. I didn't see a need to check Vodafone's coverage as I used them years ago and was very happy with their service and coverage. I wish I had. Up until today, 16 Feb I have had serious issues with data downloads (just logging into weatherzone has become an issue - at times it does not load due to network error). My phone drops out and often, calls have not been connecting. In fact, I tried calling home 10 times and after the 11th try - I managed to get through. Not happy at all as I use my phone predominantly for business purposes. I want to get out of the contract - however in the interim, I will join the line of very unhappy customers and will join the suit. The irony of all this, is that I have a 3G Kindle and I get faster connection to the net via this simple e-reader than by Vodafone.
16 Feb 2011 01:46:35 PM: Contact the TIO, I recently got out of my contract,was only with them for 2 months, first ring up vodafail and make a complaint,then go to TIO,they should be able to get you out free of charge, push your way and dont settle for anything less than cancellation from vodafone, if you're losing business they are in breach of contract so you have a right to leave.Goodluck
17 Feb 2011 10:39:20 AM: i did the same thing got my contract canceled and left vodafone went to telstra.