26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
15647 Someone from NSW thinks vodafone is Rabidly at 16 Feb 2011 02:39:15 PM
Have 5 services connected to vodafone, 4 with 3G. All 3G services *don't*. It only works on 2G. On 2G it's slow (to be expected) but sporadic (not expected). On 3G it occassionally flickers into life onto to disappear as quickly as it appeared.

Have gone through the hoopla of lodging support requests with a 1 hour phone call to their support staff twice now, and have been politely asked to keep a log book of every time I have an issue with a call or data. Hmm. Let's see. Data. All the time. Even with full signal strength.

Phone calls - have gotten better lately. There was a 6 month period where I had a nightmare receiving or making a call anywhere in Sydney. Forget about SMSes. Couldn't even make an emergency phone call it was that bad!

3 x services are now off vodafone, only 2 to go. I've now been with vodafone for almost 12 years, used to be a rabid supporter of their $79 plans. 18 months of woeful service has left me burned and scarred and I'm not looking back.