Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15648 Someone from VIC thinks vodafone is epic at 16 Feb 2011 02:48:30 PM
Ok, well this is sort of a win/fail situation.
The irony is that I had a win in regards to a TIO complaint that I lodged, 2 weeks later I recieved the text message stating i'd been released from my voice commitment and to call their customer service number, it also stated I would recieve more info in the mail...
After about 6 calls to the customer service number to discuss my options on leaving and to finalise it all, I am no further than
before I raised the complaint, I can't get through! I have left 5 voicemail messages all stating my name, number, tio complaint number etc... it's now been 8 days, and I still havn't recieved any mail in regards to the contract release.
Customer service call centre in Tas is harder to get hold of than their generic indian line...
All I want to do is rid myself of this network.
Fail.
The irony is that I had a win in regards to a TIO complaint that I lodged, 2 weeks later I recieved the text message stating i'd been released from my voice commitment and to call their customer service number, it also stated I would recieve more info in the mail...
After about 6 calls to the customer service number to discuss my options on leaving and to finalise it all, I am no further than
before I raised the complaint, I can't get through! I have left 5 voicemail messages all stating my name, number, tio complaint number etc... it's now been 8 days, and I still havn't recieved any mail in regards to the contract release.
Customer service call centre in Tas is harder to get hold of than their generic indian line...
All I want to do is rid myself of this network.
Fail.
Vodafail.com Moderation Team