Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15654 Someone from NSW thinks vodafone is Zero signal, Inflexable customer service at 16 Feb 2011 06:24:10 PM
Got absolutely no coverage at my place of residence.
Recently I had to reset my password for my online acount. To do this they send a SMS. Only problem is with no signal I don't recieve the SMS with the temporary new password to change my account. Tried explaining this to customer service. They were unable to to send me an e-mail with a new password,they were unable to reset the password for me over the (landline) phone and they were unable yo send it to another mobile number because that number was not a Vodaphone account.
Over the last 3 days I'm still waiting for 6 new passwords to change my account.
Bring on February 2012 so I can transfer to another carrier.
Recently I had to reset my password for my online acount. To do this they send a SMS. Only problem is with no signal I don't recieve the SMS with the temporary new password to change my account. Tried explaining this to customer service. They were unable to to send me an e-mail with a new password,they were unable to reset the password for me over the (landline) phone and they were unable yo send it to another mobile number because that number was not a Vodaphone account.
Over the last 3 days I'm still waiting for 6 new passwords to change my account.
Bring on February 2012 so I can transfer to another carrier.
If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.
The details may be found on the tab How To Complain located at the top of the page.
Good luck and let us know how you get on!!!
Vodafail.com Moderation Team