Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15664 Someone from ACT thinks vodafone is Sim Swap Shit Fight at 17 Feb 2011 05:40:15 AM
I was sent two sim cards by Vodafone for my new iphone 4. Both sim cards were activated, causing the correct sim card that fits in to the phone to deactivate. I was told they can't just reactivate the sim card and I would need to get a new sim card. This was on Monday. Monday afternoon I went in to a Vodafone store where all the staff were very helpful (in Belconnen). However when they rang Vodafone to do a sim swap they were told it hadn't yet clicked over to 'completed' and therefore it couldn't be done. We were told maximum 4 hours..
4 hours later it still wasn't completed and we were then told by Vodafone it would take 2 days...
2 days later I went back to the store and it STILL hadn't clicked over to completed meaning still no sim card. I spent 2 hours in the store, we rang 7 times to try get someone who knew what they were doing and had the authority to just press a button to move the status to completed. Still no luck.
I ended up getting through to an apparent manager who hung up on me because I was yelling.
How hard can it be to give a new sim card? Very hard apparently.
4 days later and still I am paying for a phone I haven't been able to use.
Vodafone - FAIL!!!
4 hours later it still wasn't completed and we were then told by Vodafone it would take 2 days...
2 days later I went back to the store and it STILL hadn't clicked over to completed meaning still no sim card. I spent 2 hours in the store, we rang 7 times to try get someone who knew what they were doing and had the authority to just press a button to move the status to completed. Still no luck.
I ended up getting through to an apparent manager who hung up on me because I was yelling.
How hard can it be to give a new sim card? Very hard apparently.
4 days later and still I am paying for a phone I haven't been able to use.
Vodafone - FAIL!!!