Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15703 Someone from SA thinks vodafone is rubbish at 18 Feb 2011 05:06:10 AM
VF is not what it use to be, had a VF contract 2 years ago and all was well, re-signed this month (Fbe) with iPhone 4 and service is rubbish, regularly no calls in or out and poor data. excessive witing times on support centre and after 10 days, they finally ring me back on my complaint email to accept their service is poor and has been for a while (they couldnt answer me why, if this was known, they did not disclose before I entered into a contract) and recommending that I buy a pre-paid phone and transfer calls to it until the network is fixed in 2-3 months time. Idiots!
When I was talking to them they told me that they would waive the monthly amount and told me to go get a pre paid account with another provider while they sorted it
After a heated talk with the cancelations department, I told them no and sent an email to TIO
8 days later, I am a free man :D
cheers