Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15704 Someone from NSW thinks vodafone is at 18 Feb 2011 07:06:23 AM
Whe I tried to cancel my vodafone account they asked why and I said poor coverage and not getting sms alerts.
The lady told me that I would have to speak to technical services before I could cancel.
I told her I did not need to do that and I am not helping them troubleshoot their network issues (which are clearly documented).
After 3 more transfers a guy cancelled my account.
I can't believe how much the telemarketers are in my opinion are deliberately misleading customers into thinking they have to speak to tech support before cancelling.
Looks like to combat the mass exodus they are making it harder for people to cancel.
This is dishonest and in my opinion immoral.
What a disgrace. Sad to see a company I liked so much revert to dishonest tactics like this.
Shame vodafone, shame..
The lady told me that I would have to speak to technical services before I could cancel.
I told her I did not need to do that and I am not helping them troubleshoot their network issues (which are clearly documented).
After 3 more transfers a guy cancelled my account.
I can't believe how much the telemarketers are in my opinion are deliberately misleading customers into thinking they have to speak to tech support before cancelling.
Looks like to combat the mass exodus they are making it harder for people to cancel.
This is dishonest and in my opinion immoral.
What a disgrace. Sad to see a company I liked so much revert to dishonest tactics like this.
Shame vodafone, shame..