Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
15790 Someone from QLD thinks vodafone is Almost epic at 21 Feb 2011 05:53:04 PM
Ok, The 3G is laughable, doesn't work 8/10 times. So I don't even think it would be possible to use my 2 gig allocation. Lucky the phone thethers to my wifi.. At home at least.
When I went to the chermside store to buy a phone I got stuffed around by this guy that had no idea how to use their own software. I had to continually tell him which fields to fill out and how and he had to et the other store person to help on 4 occassions as well. It's not rocket science! It says first name, one would think it obvious this is where your first name goes? So after 70 minutes! Just trying to complete the application with this guy it failed my credit check on 50 dollar a month plan when I had plenty of supporting payslips and bank statements. Oddly my bank gave me a 5k credit card (which I was forced to get in order to submit my application online and avoid the shop assistants). I completed the form by myself on the net, put in all my info and details in the right boxes and got approved...
The store people can be very inept, the call centre people are about as bad. If you ever get through to the right department withou your phone battery going flat from being on hold.
Got a message warning me I hadn't paid my bill and must immediately do so! Weird because my bill gets direct debited from my credit card. Check the credit card and nothing. Called them back to inform them they had forgot to debit my account. They claim the debit was denied.. Weird no sign of any attempt on my bank account, credit card with plenty of credit. So they tell me to bpay it. I do, and phone to confirm this. three days later (on the correct billing date) they debit me the full amount again!!
I think you know the rest...
Al
When I went to the chermside store to buy a phone I got stuffed around by this guy that had no idea how to use their own software. I had to continually tell him which fields to fill out and how and he had to et the other store person to help on 4 occassions as well. It's not rocket science! It says first name, one would think it obvious this is where your first name goes? So after 70 minutes! Just trying to complete the application with this guy it failed my credit check on 50 dollar a month plan when I had plenty of supporting payslips and bank statements. Oddly my bank gave me a 5k credit card (which I was forced to get in order to submit my application online and avoid the shop assistants). I completed the form by myself on the net, put in all my info and details in the right boxes and got approved...
The store people can be very inept, the call centre people are about as bad. If you ever get through to the right department withou your phone battery going flat from being on hold.
Got a message warning me I hadn't paid my bill and must immediately do so! Weird because my bill gets direct debited from my credit card. Check the credit card and nothing. Called them back to inform them they had forgot to debit my account. They claim the debit was denied.. Weird no sign of any attempt on my bank account, credit card with plenty of credit. So they tell me to bpay it. I do, and phone to confirm this. three days later (on the correct billing date) they debit me the full amount again!!
I think you know the rest...
Al
21 Feb 2011 09:17:02 PM: well i got through in 3.5 mins and the sales rep was awesome but it didn't stop there i had other billing inquiries and would you believe that the rep had the gall to transfer me through to the billing dept .... can you believe the nerve how rude what type of company would do that i mean to service all of my questions and meet my needs not only in the one conversation but in under 12 mins come on Vodafone how dare you offer the best deals as well as awesome customer experience this is just not acceptable i'm going to telstra where i can feel trapped, ripped off, used and abused like all of these special people
21 Mar 2011 04:17:12 PM: Vodafail Employee yet again