Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1587 Someone from NSW thinks vodafone is a shadow of its former self at 27 Dec 2010 07:23:38 AM
I have been a Voda customer since 1996. They used to be great, I used to be rewarded for being a loyal customer. Now, they suck and don't care about their customers, even old ones like me. The last few months is the first time in 15 years I've seriously thought about leaving.
* Other people have found me uncontactable. My other half rang me at home the other day and said "Why aren't you answering your mobile?" My mobile hadn't even rung. He said it went through to voicemail. I'm still waiting to get the message. (This now happens A LOT, which is making work and business colleagues very frustrated with me. Voicemails can take days to come through, if they come through at all.)
* How is it that I can live in Glebe, in plain view of the city skyline, and get no reception? Broadway Shopping Centre is also an inexplicable dead spot, and has been for the last three or four years.
* 3G is uselessly slow when you get it. If you get it. Wherever you are.
* My latest fun experience - I was on a work trip overseas and had switched on Global Roaming via the website before I left. When I landed in the UK, I had no reception and no Global Roaming. The person who was picking me up couldn't contact me, I couldn't contact him. It took him hours of walking around the airport to find me. When I got to a computer, I turned roaming on again. A couple of times. Again, nothing. I called customer service, was on hold for an hour and had to give up (any wonder I came home to a $900 phone bill!). I later called the faults line, who told me there had been an issue with switching on GR via the website (for three weeks??? WHERE WAS THE MESSAGE ON THE WEBSITE SAYING 'THIS DOESN'T WORK, PLEASE CALL US', VODA??) They said they could put in a request to turn on my roaming but it might take 3 days. I sent a bunch of emails to various people which resulted in it being switched on sooner. In the meantime, I'm in a foreign country, for work, and practically uncontactable.
One thing that was an eye opener on this trip - the reception and 3G speed I had in the UK and the US was exemplary. It is what Voda promises here, and it showed me just how much they don't deliver.
Thank you and f%$k you Vodafone, for leaving me with no alternative but to switch to those damn crooks at Telstra.
* Other people have found me uncontactable. My other half rang me at home the other day and said "Why aren't you answering your mobile?" My mobile hadn't even rung. He said it went through to voicemail. I'm still waiting to get the message. (This now happens A LOT, which is making work and business colleagues very frustrated with me. Voicemails can take days to come through, if they come through at all.)
* How is it that I can live in Glebe, in plain view of the city skyline, and get no reception? Broadway Shopping Centre is also an inexplicable dead spot, and has been for the last three or four years.
* 3G is uselessly slow when you get it. If you get it. Wherever you are.
* My latest fun experience - I was on a work trip overseas and had switched on Global Roaming via the website before I left. When I landed in the UK, I had no reception and no Global Roaming. The person who was picking me up couldn't contact me, I couldn't contact him. It took him hours of walking around the airport to find me. When I got to a computer, I turned roaming on again. A couple of times. Again, nothing. I called customer service, was on hold for an hour and had to give up (any wonder I came home to a $900 phone bill!). I later called the faults line, who told me there had been an issue with switching on GR via the website (for three weeks??? WHERE WAS THE MESSAGE ON THE WEBSITE SAYING 'THIS DOESN'T WORK, PLEASE CALL US', VODA??) They said they could put in a request to turn on my roaming but it might take 3 days. I sent a bunch of emails to various people which resulted in it being switched on sooner. In the meantime, I'm in a foreign country, for work, and practically uncontactable.
One thing that was an eye opener on this trip - the reception and 3G speed I had in the UK and the US was exemplary. It is what Voda promises here, and it showed me just how much they don't deliver.
Thank you and f%$k you Vodafone, for leaving me with no alternative but to switch to those damn crooks at Telstra.