Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15980 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
After numerous problems with coverage and service, I called VF early in February to ask them how I go about cancelling my account. They said that they would do an investigation on my address (home) and if they couldn't offer me a better coverage, they would let me out of my contract. They promised to call me back within 5 working days to advise. 2 weeks later, no call back. I called again (after switching my phone off and on again 3 times as it wouldn;t work) and spoke to a woman who was very rude, she told me that VF Tech Support had called me on 11th February and explained everything to me. I told her that I had received no calls from VF to which she continually told me I was incorrect and repeated the same thing over and over. She then told me that they have coverage problems in Freshwater (despite the fact I usually have 5 bars and 3G) and would be fixing within a month. When asking her again "how do I go about cancelling" she transferred me to another department for which I spent 50 minutes on hold before my phone dropped out. What do you do? Frustrating Coverage, woeful irreverant service, continual LIES.