Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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15984 Someone from QLD thinks vodafone is Upgrade Stuff up at 25 Feb 2011 08:51:09 AM
I went to upgrade not one but four phones - you'd think that would make me an improtant customer. All phones are off contract so I was expecting a little love.
Unfortunately I went to the Carindale store in Brisbane on a Thursday night and due to the unusual amount of customers I had to wait 40mins - I then had to go through the usual rubbish that comes with a new contract only to be told at the very last hurdle they couldn't do it as my bill was two days overdue.
I thought no problem - I'll just pay it over the credit card there and then - but no - that is no good as the system takes up to 3 hours to register it!
This made the young service officer very amused. I spend approximately $300 - 350 per month with this company and because Im 2 days late - I always pay at months end - I get shafted when Im trying to agree to staying for another 2 years.
I was livid and the reaction of the sales staff annoyed me even further.
I have tried to ring the store on 07 30184502 but I cant get through as no one answers - I rang the coustomer service line and got a very unhelpful man in India.
This company used to make me feel special - now im just a 10 digit number.
Unfortunately I went to the Carindale store in Brisbane on a Thursday night and due to the unusual amount of customers I had to wait 40mins - I then had to go through the usual rubbish that comes with a new contract only to be told at the very last hurdle they couldn't do it as my bill was two days overdue.
I thought no problem - I'll just pay it over the credit card there and then - but no - that is no good as the system takes up to 3 hours to register it!
This made the young service officer very amused. I spend approximately $300 - 350 per month with this company and because Im 2 days late - I always pay at months end - I get shafted when Im trying to agree to staying for another 2 years.
I was livid and the reaction of the sales staff annoyed me even further.
I have tried to ring the store on 07 30184502 but I cant get through as no one answers - I rang the coustomer service line and got a very unhelpful man in India.
This company used to make me feel special - now im just a 10 digit number.