Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
1599 Someone from VIC thinks vodafone is It's almost funny at 27 Dec 2010 07:34:16 AM
On several occasions, spent more than 5 hrs on hold to customer service (I was trying to change plan) I should have realised such a thing was beyond the degenerates they employ. Most of them had trouble understanding my extremely complex request, and the one that did screwed up all of my account information. Rather than simply changing my plan on my current sim they sent me a new one with a different number. I almost cried. So I rang them to activate the new sim card, they said it would take 24 hrs tops. 25 hrs later neither sim card was working, I cried some more. I then decided to ring the tolled line, and surprise surprise no 5 hr wait, I almost got straight through. But they still couldn't help me because they had lost all of my billing information, and at present I am still waiting for my new plan to activate (they turned the old one off so I have nothing at all currently)
Their network performance is terrible, also. The internet on my phone seldom works, and yet they still charge me for every failed attempt to get to a website. Bastards.
Their network performance is terrible, also. The internet on my phone seldom works, and yet they still charge me for every failed attempt to get to a website. Bastards.