Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16038 Someone from QLD thinks vodafone is Disgusting at 1 Mar 2011 05:32:49 AM
Driving north over the Gateway bridge gives you a 97% chance of call drop out. All my clients and colleagues know this situation now as I have been saying the same for over 6 months. It took Vodafail 45 minutes to answer my call last Friday (Feb 25) and all the staff member could say was that the call centre staff had complained to management that they needed additional staff.
After they logged by complaint, they said that an engineer would get back to me. Problem was I did not ask when - 4 days later, still no resolution or call from an engineer (except I don't initiate a call if I know I am heading north on the Gateway)
I too received the "apology" from Nigel Dews. No reply is allowed as it was considered a "marketing email". What a joke. Well after 10 years with Vodafone & previous iterations, it is time to change.
After they logged by complaint, they said that an engineer would get back to me. Problem was I did not ask when - 4 days later, still no resolution or call from an engineer (except I don't initiate a call if I know I am heading north on the Gateway)
I too received the "apology" from Nigel Dews. No reply is allowed as it was considered a "marketing email". What a joke. Well after 10 years with Vodafone & previous iterations, it is time to change.