Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
|ACT (1140)||Everywhere (19206)||NSW (7557)||NT (170)||QLD (3578)||SA (987)||Somewhere else (224)||TAS (242)||VIC (3573)||WA (1735)|
1604 Someone from VIC thinks vodafone is Very fail at 27 Dec 2010 07:37:13 AM
Admittedly I'm only on prepaid - but I'm leaving, as I live in the city and my reception regularly drops out, phone calls seem to disconnect themselves and my messages often get sent twice, three times, four times to the same person (and I'm charged for it). Alternatively, sometimes only half my message is delivered to the receiver. Trying to recharge is a nightmare - the recharge website often doesn't work and you can only do it by phone in certain hours during the day. customer care - what customer care. As a prepaid customer I'm at the bottom of the rung with any phone company, but especially so with vodafone.