Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16092 Someone from QLD thinks vodafone is Mega at 2 Mar 2011 03:44:14 PM
Hi,
I recently called up Three mobile to discuss my options and I was told by the rep that Vodafone owns three and had a great $45 plan and that switching would make sense. Anyways, I paid my outstanding Three account off and got transferred to Vodafone - all good. Anyways, I call up Vodafone in order to unlock my phone (I called Three up and got service regarding Vodafone so thought all good to call and sort it) - they said that they could not assist, and that I had to call Three customer to sort it out - I called Three and was put on hold a number of times (waited 20 mins before getting cut out) and the time I finally got through, I was put through to ten different people and put on hold for a collective period of an hour and a half (this is with Three) - Anyways, I got my bill for the 14 days I have used Vodafone, and on the bill is an amount of $70 for all the time I spent waiting for Three after being told to call them by Vodafone - anyways,Vodafone don't just provide bad service, they charge you for making calls to a subsiduary company - poor service so far, and bad billing practices - what am I in for... connection sucks...
I recently called up Three mobile to discuss my options and I was told by the rep that Vodafone owns three and had a great $45 plan and that switching would make sense. Anyways, I paid my outstanding Three account off and got transferred to Vodafone - all good. Anyways, I call up Vodafone in order to unlock my phone (I called Three up and got service regarding Vodafone so thought all good to call and sort it) - they said that they could not assist, and that I had to call Three customer to sort it out - I called Three and was put on hold a number of times (waited 20 mins before getting cut out) and the time I finally got through, I was put through to ten different people and put on hold for a collective period of an hour and a half (this is with Three) - Anyways, I got my bill for the 14 days I have used Vodafone, and on the bill is an amount of $70 for all the time I spent waiting for Three after being told to call them by Vodafone - anyways,Vodafone don't just provide bad service, they charge you for making calls to a subsiduary company - poor service so far, and bad billing practices - what am I in for... connection sucks...