26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
16098 Someone from VIC thinks vodafone is Doesn't like Lara at 2 Mar 2011 06:19:07 PM
The Vodafone automated voice system is absolutely hopeless and is there to as a barrier to providing service to customers. It is almost impossible to get through to a real person and it makes customers go through hoops in the hope they will go away and give up. When Lara didn't like my answers it cut off my call instead of transferring me to a person and I had to start all over again. All I want is to talk to a real person to gat my phone working. Finally got to a person who said my issue had to be handled by another department, so I was transferred to another robot which advised that it was now outside the business hours of the department, and then cut me off. Vodafail's support service is absolutely appalling.