Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16100 Someone from QLD thinks vodafone is Totally Useless at 2 Mar 2011 07:40:16 PM
Once upon a time...I stupidly went on a 12 month $49 contract with VF + $10 for insurance.
Around 1/2/11 my phone suddenly decided not to charge. Left it on charge all night didn't charge.
2/2/11 Charged it all day at work, still didn't budge so decided to bring it to VF Morayfield. Didn't have a loan phone so they told me to go to Northlakes.
3/2/11 Went to Northlakes, Loan phone was not up to par with the money I'm paying them so they told me to go to Chermside and go to FoneBiz.
4/2/11 The phone charged a bit, lasted me a half days worth, was still calm and collected. And was Ok with not having a phone on the weekend.
7/2/11 Went to Chermside Fonebiz, it was under warranty so it was free, turnaround was 2-3 days.
9/2/11 Got the phone back from Fonebiz, was working fine, they upgraded the software didn't find anything wrong with the battery which was initially the first diagnosis. Phone was working fine and charging for about a week and a half.
20/2/11 Left to charge at night
21/2/11 Woke up to find phone not charged at all (again) Still cool and calm.
23/2/11 Went back to Chermside to Fonebiz but stopped by Chermside Vodafone to let them know (they didn't have a loan phone anyway) Guy was rude, told me to go to Milton (their service centre) at 4pm during rush hour telling me that they're open til 5.30pm and they'll fix it in 1 Hour (I knew it was bullshit). So wnet to Fonebiz and told them what happen, said they'd have to send it to Sydney (10-12 days). Decided to just send it via VF.
24/2/11 Went to VF Northlakes (seeing as they were the ones who told me about Fonebiz in the first place). Sent it away, no loan phone want me to go the 3 to see if they have one and by that time I was no longer a cool cucumber, was an angry red tomato.
Rang VF customer service to let them know I have no phone and everything and told them to waive my fee til they fix my phone. They took note and put it on record.
2/3/11 Phone was ready, come pick it up via txt message. So went after work, and guess what,,,,Yeah thats right They couldn't fix it. Here's what their 'report' said,"The handset has been assessed and has been deeemed to have been subjected to physical distress which has damaged the unit. This is unable to be covered under the handset warranty" What utter bullcrap, I did not drop my phone, and wouldn't Fonebiz picked up on it when I first got it fixed?
Day of hell continues..Rang VF customer service about it.
The best they could do... Pay them $125 for the exit fee to go on another contract with a different handset or pay them $293.96 + 60 to get out of the whole contract(might as well pay the $60 a month it all adds up the same)If I go via Insurance I still have to pay them a fee (ridiculous) They think money just grow on trees or they think I have a goose laying golden eggs. Either way they want me to pay them money for services that I am not getting. My old phone is locked on another network and it doesnt have 3g which I'm paying for.
Tell me how is this fair?? Do I have a leg to stand on if I take this further or should I just shrug it off and pay them the $293 just to get the hell out of their evil, money hungry clutches?
Around 1/2/11 my phone suddenly decided not to charge. Left it on charge all night didn't charge.
2/2/11 Charged it all day at work, still didn't budge so decided to bring it to VF Morayfield. Didn't have a loan phone so they told me to go to Northlakes.
3/2/11 Went to Northlakes, Loan phone was not up to par with the money I'm paying them so they told me to go to Chermside and go to FoneBiz.
4/2/11 The phone charged a bit, lasted me a half days worth, was still calm and collected. And was Ok with not having a phone on the weekend.
7/2/11 Went to Chermside Fonebiz, it was under warranty so it was free, turnaround was 2-3 days.
9/2/11 Got the phone back from Fonebiz, was working fine, they upgraded the software didn't find anything wrong with the battery which was initially the first diagnosis. Phone was working fine and charging for about a week and a half.
20/2/11 Left to charge at night
21/2/11 Woke up to find phone not charged at all (again) Still cool and calm.
23/2/11 Went back to Chermside to Fonebiz but stopped by Chermside Vodafone to let them know (they didn't have a loan phone anyway) Guy was rude, told me to go to Milton (their service centre) at 4pm during rush hour telling me that they're open til 5.30pm and they'll fix it in 1 Hour (I knew it was bullshit). So wnet to Fonebiz and told them what happen, said they'd have to send it to Sydney (10-12 days). Decided to just send it via VF.
24/2/11 Went to VF Northlakes (seeing as they were the ones who told me about Fonebiz in the first place). Sent it away, no loan phone want me to go the 3 to see if they have one and by that time I was no longer a cool cucumber, was an angry red tomato.
Rang VF customer service to let them know I have no phone and everything and told them to waive my fee til they fix my phone. They took note and put it on record.
2/3/11 Phone was ready, come pick it up via txt message. So went after work, and guess what,,,,Yeah thats right They couldn't fix it. Here's what their 'report' said,"The handset has been assessed and has been deeemed to have been subjected to physical distress which has damaged the unit. This is unable to be covered under the handset warranty" What utter bullcrap, I did not drop my phone, and wouldn't Fonebiz picked up on it when I first got it fixed?
Day of hell continues..Rang VF customer service about it.
The best they could do... Pay them $125 for the exit fee to go on another contract with a different handset or pay them $293.96 + 60 to get out of the whole contract(might as well pay the $60 a month it all adds up the same)If I go via Insurance I still have to pay them a fee (ridiculous) They think money just grow on trees or they think I have a goose laying golden eggs. Either way they want me to pay them money for services that I am not getting. My old phone is locked on another network and it doesnt have 3g which I'm paying for.
Tell me how is this fair?? Do I have a leg to stand on if I take this further or should I just shrug it off and pay them the $293 just to get the hell out of their evil, money hungry clutches?