Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16103 Someone from NSW thinks vodafone is Worst ever! at 3 Mar 2011 07:30:06 AM
The 3G coverage is terrible and seems to be getting worse and my calls drop out ALL the time. I continually have to switch my phone off and on to get it to find the service. I work in Parramatta and live on the North Shore and the coverage is equally bad all over. I was told by the ever-useless call centre that it's because i am using an iPhone, will they never tire of that rambling?
I have the latest software, my husband, who is on telstra has NO problems at all!!!!
I phoned customer Service yesterday and had to phone 5 times as the call kept dropping. The guys I spoke to on the other side didn't know that Sydney is a city, they kept asking me to quote the postocdes of the suburbs I was having trouble in, I said "ALL of Sydney", the guys said "I only have North Sydney and Sydney here, are you having trouble in both places".
After 5 phone calls where you have to continually give them your mobile number and pin number - so they can identify you!!! (what's up with that???) - I almost had a total melt down when the woman told me I would have to pay around $350 to get out of my contract! I told her I would have to keep it then but would be doing everything in my power to make sure that everyone I knew, knows how terrible Vodafone is and that if they were thinking about it, they should use ANY other network!!!!
I HATE VODAFONE!!!!!!!!!!
I have the latest software, my husband, who is on telstra has NO problems at all!!!!
I phoned customer Service yesterday and had to phone 5 times as the call kept dropping. The guys I spoke to on the other side didn't know that Sydney is a city, they kept asking me to quote the postocdes of the suburbs I was having trouble in, I said "ALL of Sydney", the guys said "I only have North Sydney and Sydney here, are you having trouble in both places".
After 5 phone calls where you have to continually give them your mobile number and pin number - so they can identify you!!! (what's up with that???) - I almost had a total melt down when the woman told me I would have to pay around $350 to get out of my contract! I told her I would have to keep it then but would be doing everything in my power to make sure that everyone I knew, knows how terrible Vodafone is and that if they were thinking about it, they should use ANY other network!!!!
I HATE VODAFONE!!!!!!!!!!