Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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16120 Someone from WA thinks vodafone is Over it! at 3 Mar 2011 04:47:06 PM
After recently returning to Australia after living in London I decided to go on a Vodafone contract as I use to be with them years ago as a pre-paid customer. Within days of receiving my new handset I was unable o access any internet sites. I called Vodafone and after many hours on the phone they told me that I must of gone and deleted my internet settings. They advised me they would then re-send me the settings in the form of a text message... this never happened. Next day I waited 2hrs for them on hold and when I got through the lady advised me that there was no record of my call. She advised she would re-send the settings to me. 15hrs later the message appeared on my phone. Now the problem is since then my connection has never been the same... I can only connect sometimes and if do it is the slowest, most painful thing in the world. I wrote Vodafone an email and surprisingly within 2 days I had a reply saying that they would not be charging me this month or for the next 3 months. And if my service is not sorted by then I will just write them another letter and get another 3 months free. I am not paying for a service I am not receiving!