Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16132 Someone from NSW thinks vodafone is extremely at 4 Mar 2011 08:09:44 AM
First of all I experienced calls dropping out which was bad enough. Now I have just found out that Vodafail have been trying to debit my bank account to pay my brothers bill. What the fuck??!! I only found out because my brothers phone was disconnected as the bill was not paid. The reason it was not paid is because Vodafail debited my bill from my account (the account they debit from is only used to pay my phone bill so will only have enough in it for the bill)Then a few days later they would try and debit my brothers bill but were unable to because they had alrady taken the money out to pay my bill. Every time I call them i speak with some Indian I can hardly understand. Just called them again today and actually spoke with someone from Australia. She tells me everything is fixed and i have been given 3 free months. I have requested an email and sms confirming my free months. I am still waiting