Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16147 Someone from NSW thinks vodafone is at 1 Jan 1970 09:00:00 AM
where do I start... the ever helpful call centre, the over charging, not being able to see my bills on line (if my number is not registered for myvodafone then how have I got e-mail billing!!!) or the stupid bitch lara! I've been with vodafone for over 10yrs. As soon as you could port your number I changed. I used to get regular calls to see if I wanted upgrades or when a better plan came along. Now you have to fight to disconnect a mobile broadband service you don't use (No i don't want to transfer it to another number!!!) My last few bills I've gone slightly over my cap, for the first time in a year and the charges are over the top. As soon as I pay my bill I will be going to optus, who regularly call me to offer fantastic plans as I am with them on my home and net... bit like vodafone used to. It seems in the past 3-5 year vodafail has consistantly gotten worse. They promised the world to get us all to swap then thought we've got them now we can rest on our laurels. Guess what - YOU CAN'T! Oh and I can't wait to never have to here Lara's voice again!