26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1615 Someone from ACT thinks vodafone is at 27 Dec 2010 07:42:36 AM
I have been with Vodafone for over four years. It's generally been a good company to deal with and their deals have been good. However, in the last few weeks I have been getting on-and-off again reception in my house which is in the southern suburbs of Canberra, callers can't get through despite trying multiple times, the phone doesn't ring, missed calls are not recorded, if they do get through callers get flicked to voicemail, voicemail messages don't come through, SMS messages can take many hours to get through. Clearly, Vodafone is in deep trouble, but that's no excuse for going into denial mode. They have had to be dragged to the point of acknowledging the fact that it's their problem. Happily my contract is just about to finish, and I'm not going to stick around waiting for them to fix their problems. Their customer service staff are pleasant and generally competent, but the CEO and others at the top have acted disgracefully. I have not received the service I should have over the past few weeks and I do not intend to pay the next bill.