Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16153 Someone from VIC thinks vodafone is at 1 Jan 1970 09:00:00 AM
Hi there,
as I'm sitting here typing this I'm watching as the time keeps ticking over on the Vodafone customer care (hah! don't make me weep with frustration) line while I'm on hold. I've now been on hold for one hour, six minutes and35 seconds and counting. I'm pretty outraged that the last time an actual person has been on the line to me was at 37 minutes and 40 seconds and at that stage they told me the wait would only be another 2-3 minutes.
I'm trying to sort out an issue with my mobile broadband which for the last 2 weeks has been cutting out continuously, the last time while I was trying to download a movie from iTunes. Now my credit card has been charged for this, so I've paid, but I haven't received the item as my broadband cut out half way through.
I'm incensed by the whole thing and beginning to suspect that there's a pure 'on hold' cul de sac line that doesn't progress in a queue.
I have tried over the last few weeks to email them with my issues but have had nothing back but automated response emails which no-one ever follows up. I just also tried to get their customer care number from Telstra so i could ring through on my other phone while the on hold line kept ticking over. To my utter disgust, the Telstra operator told me the Vodafone customer care line number had been pulled from the white pages in december last year and so I couldn't get the number.
I'm beyond furious now as I've been on the line for an hour and a quarter and am about to hang up and ring them back and give them an earful. Luckily for me I'll shortly be out of contract and I will never, ever be going back to vodafone and will be talking friends and family out of ever signing up with them. I am also going to make a complaint about this through the ombudsman.
Hope you go down in a ball of flames, Vodafone.
sincerely,
a very dissatisified customer
as I'm sitting here typing this I'm watching as the time keeps ticking over on the Vodafone customer care (hah! don't make me weep with frustration) line while I'm on hold. I've now been on hold for one hour, six minutes and35 seconds and counting. I'm pretty outraged that the last time an actual person has been on the line to me was at 37 minutes and 40 seconds and at that stage they told me the wait would only be another 2-3 minutes.
I'm trying to sort out an issue with my mobile broadband which for the last 2 weeks has been cutting out continuously, the last time while I was trying to download a movie from iTunes. Now my credit card has been charged for this, so I've paid, but I haven't received the item as my broadband cut out half way through.
I'm incensed by the whole thing and beginning to suspect that there's a pure 'on hold' cul de sac line that doesn't progress in a queue.
I have tried over the last few weeks to email them with my issues but have had nothing back but automated response emails which no-one ever follows up. I just also tried to get their customer care number from Telstra so i could ring through on my other phone while the on hold line kept ticking over. To my utter disgust, the Telstra operator told me the Vodafone customer care line number had been pulled from the white pages in december last year and so I couldn't get the number.
I'm beyond furious now as I've been on the line for an hour and a quarter and am about to hang up and ring them back and give them an earful. Luckily for me I'll shortly be out of contract and I will never, ever be going back to vodafone and will be talking friends and family out of ever signing up with them. I am also going to make a complaint about this through the ombudsman.
Hope you go down in a ball of flames, Vodafone.
sincerely,
a very dissatisified customer