Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16156 Someone from QLD thinks vodafone is FAIL at 6 Mar 2011 08:56:03 AM
I have been with Vodafone for 14 years, I once changed to another provider for 3 weeks and they were back then not so good so came back. No Service pretty much all last week while in Sydney. Cannot send emails when I'm not in a wi-fi area. Apparently people are spamming the outgoing emails and Vodafone have advised Telstra, Optus etc.. but are looking at getting a new server???? Phoned a few times about the 'No Service' to be told to turn the 3G off. So the point of having 3G is what? Was charged twice for mobile monthly payment so rang for Januarys bill and was told their mistake so it will be fixed, Hello, February's bill, now $10 overdue and another double up so rang yet again and was told their mistake again will be credited. Rang 5 days later - nothing done. I could go on but like everybody that is with Vodafone, there are MAJOR problems with their service or lack of, roll on end of contract. Definately changing the 3 mobiles in this household to Telstra.