Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1617 Someone from NSW thinks vodafone is Horrible at 27 Dec 2010 07:43:34 AM
I bought a new HTC Windows Phone 7 and I had problems with my phone from day one. After hours waiting on the customer help line, I went to the store and after hours of testing, I was given a new phone. With the new phone I had so many drop outs it was impractical to use it. I have poor reception in Lane Cove where I have to "share" my conversation with my neighbours walking around the house, but I had huge problems in the CBD as well. I have to admit, I gave up, I am using another old model (still getting the dropouts) and resigned. I left messages on Vodafone and HTC Facebook but I had no response (their help line is simply impossible - I waited a few times for more than half an hour without any response). I am very frustrated with Vodafone service.