Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16173 Someone from QLD thinks vodafone is Incompetent, unhelpful, deceitful. at 7 Mar 2011 12:18:10 PM
Wireless broadband:
1.Low bandwidth has often resulted in slow data delivery, especially during peak times and on weekends. This is usually caused by an ISP who values profit above customer service and connects too many subscribers to a network node with inadequate bandwidth. As a domestic user I expected this from a company with a reputation like Vodafone's, and tolerated it.
2.Response has often failed for lengthy periods, probably due to overloading of the Domain Name Servers. This is usually due to poor configuration and incompetent management.
3.Complete failure occurred at the beginning of the year, and required my robust altercation with shop staff, all of whom demonstrated a complete lack of technical knowledge, in order for it to be restored.
4.Connectivity has at times been impossible, suggesting that the system is both faulty and overloaded.
5.Complete failure of the service occurred last Wednesday and the service remains unavailable. No changes have been made to my equipment, the modem is recognized by the server, acquires IP addresses for the host, gateway and DNS servers, and I can ping the servers. At first I was also able to ping other machines, one in Australia and one in Singapore, so connection had been made to the Internet, but client software reported an inability to access the required domains, suggesting failure of the DNS.
1.Low bandwidth has often resulted in slow data delivery, especially during peak times and on weekends. This is usually caused by an ISP who values profit above customer service and connects too many subscribers to a network node with inadequate bandwidth. As a domestic user I expected this from a company with a reputation like Vodafone's, and tolerated it.
2.Response has often failed for lengthy periods, probably due to overloading of the Domain Name Servers. This is usually due to poor configuration and incompetent management.
3.Complete failure occurred at the beginning of the year, and required my robust altercation with shop staff, all of whom demonstrated a complete lack of technical knowledge, in order for it to be restored.
4.Connectivity has at times been impossible, suggesting that the system is both faulty and overloaded.
5.Complete failure of the service occurred last Wednesday and the service remains unavailable. No changes have been made to my equipment, the modem is recognized by the server, acquires IP addresses for the host, gateway and DNS servers, and I can ping the servers. At first I was also able to ping other machines, one in Australia and one in Singapore, so connection had been made to the Internet, but client software reported an inability to access the required domains, suggesting failure of the DNS.