Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16195 Someone from QLD thinks vodafone is VodaFraud at 8 Mar 2011 12:46:30 PM
I still am unable to make and recieve calls that do not disconnect due to network error within a few seconds. My signal strength shows 3/4 to full yet once call is made I get broken up voice then a few seconds later disconnection.
I returned to the Crazy Johns store at Strathpine and spoke the the Manager and asked what's being done to rectify this situation,they told me it's been fixed and I'm under contract to keep paying the $69 a month for this lack of service or they will take recovery action.
Also when I purchased the phone the sales person informed me that I could change down my monthly plan at no cost.
The manager looked up who sold met he plan and said Oh that's Robbie he told lots of lies to customers to sell phones that's why he no longer work's at my store.If you have an issue take it up with him personally at the North Lakes store.
So not only do we have a company that sells a service that's not functioning they knowingly have sales people working for them that mislead customers to sign up to them.
I returned to the Crazy Johns store at Strathpine and spoke the the Manager and asked what's being done to rectify this situation,they told me it's been fixed and I'm under contract to keep paying the $69 a month for this lack of service or they will take recovery action.
Also when I purchased the phone the sales person informed me that I could change down my monthly plan at no cost.
The manager looked up who sold met he plan and said Oh that's Robbie he told lots of lies to customers to sell phones that's why he no longer work's at my store.If you have an issue take it up with him personally at the North Lakes store.
So not only do we have a company that sells a service that's not functioning they knowingly have sales people working for them that mislead customers to sign up to them.
6 Jun 2011 11:49:32 PM: hmm i highly doubt thats what happened. If you think you can downgrade to a lower plan when your still in contract, you're delluisional. Wouldnt everyone then start on a 'high' plan just to get the better phone free and then drop it down to a low plan??? its commonsense, not 'misleading' information from a sales rep