Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1620 Someone from QLD thinks vodafone is very at 27 Dec 2010 07:44:26 AM
was called to an elderly customers premises 2 weeks ago to set up a wireless broadband stick he had delivered from vodafone. It was a prepaid unit delivered by VF them self.
I arrived to set the device up, needed to activate it, hes only other connection was a dial up service and the VF activate site takes along time to load on a dial up service. Any way, got to the page,tried to activate it, Put in the sim number and the service number (which i had to find by sms'ing from the computer to my phone) and it came up with a cant activate, having problems, call customer service. Rang them, turns out, the sim card they sent with the modem can not be activated for mobile broadband use , its a voice sim. (yet sms from the service says 12mth 12gb) anyway, they said they would arrange a proper sim, Called back over a week later, the new sim arrived, tried again, wouldn't activate, Took the modem to the shop to try on another pc, no go, called vf. Wrong sim again.
Right, wasn't putting up with this anymore, drove to the closest VF store, "sorry we can't help you, there is a pin on the account, without that no good. (i had everything that came with the modem) Can you have (customer) come in, No he is old and this is a VF problem.
Got back to the shop told the customer VF wont help and it is the wrong sim card (twice). Bugger it, the VF unit can go back, I'll organise an optus pre-paid.
Went to Big-W bought a $49 optus modem, popped the card in it, went to optus.com.au/activate, typed in the sim number and a few other details. 5 minutes later, The modem was up and running.
I arrived to set the device up, needed to activate it, hes only other connection was a dial up service and the VF activate site takes along time to load on a dial up service. Any way, got to the page,tried to activate it, Put in the sim number and the service number (which i had to find by sms'ing from the computer to my phone) and it came up with a cant activate, having problems, call customer service. Rang them, turns out, the sim card they sent with the modem can not be activated for mobile broadband use , its a voice sim. (yet sms from the service says 12mth 12gb) anyway, they said they would arrange a proper sim, Called back over a week later, the new sim arrived, tried again, wouldn't activate, Took the modem to the shop to try on another pc, no go, called vf. Wrong sim again.
Right, wasn't putting up with this anymore, drove to the closest VF store, "sorry we can't help you, there is a pin on the account, without that no good. (i had everything that came with the modem) Can you have (customer) come in, No he is old and this is a VF problem.
Got back to the shop told the customer VF wont help and it is the wrong sim card (twice). Bugger it, the VF unit can go back, I'll organise an optus pre-paid.
Went to Big-W bought a $49 optus modem, popped the card in it, went to optus.com.au/activate, typed in the sim number and a few other details. 5 minutes later, The modem was up and running.