Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16216 Someone from NSW thinks vodafone is Very! at 9 Mar 2011 12:07:32 PM
Just resigned with Vodaphone 3 months ago, the first 3 days could make calls but not recieve them now constant drop outs, slow data (sometimes not working at all), sometimes can't call out as reception fluctuates and am constantly being told by people that they cant contact me and it says its unavailable or off! My partner is having the same problems and after countless calls to Vodaphone & visits to the stores there is NO resolution! Customer care says go to a store & the stores say it must be dealt with customer care! When I call someone I might have to call 4 times as it constantly drops out, why should I pay for a service that i'm not getting? I use this phone for work and so does my partner, who is going to pay for the work lost because clients/customers cant contact us?! And now i'm stuck with this for 24 months?