Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16242 Someone from NSW thinks vodafone is MASSIVE Fail at 10 Mar 2011 01:39:03 PM
Please see below emails to customer service just over the last two days...
And now the ULTIMATE insult...
I get a text advising me you can't reach me on my mobile... and to call you back on the 1300 number.
NO SH!T. FARK CHU.
VODAFAIL!
10/03/2011 12:36
To
Network Feedback <Network.Feedback@vodafone.com.au>
cc
Subject
Re: Network Feedback Response
For the third day in a row - I have been unable to make a phone call , send or receive text messages or access the internet from my phone. The problem starts when i wake up in Penrith and persists thru the day at Parramatta.
About the only time my network works is for periods of about 15 seconds after i make a call if i can get thru after seven attempts or at around 2:30 for about 4 minutes.
This is my third email in 2 days to customer service. Please do not email me your unable to reach me on my mobile number... when i have given you the details as well as three landlines.
Getting them 5 hours after you sent them make me so cross, its insulting.
I wrote yesterday and was emailed this morning that the problem could not be fixed as i didn't include my phone number.
I popped out for lunch and received 4 text messages three hours late, these were people I was trying to arrange to meet for lunch that i had texted at 9 am.
I have checked on your website for network disruptions... supposedly none in my area today. my phone shows full service, and 3G.
I am two metres away from a person who is having no difficulty whatsoever.
I tried to call 1555. My phone wouldn't connect.
I called your 1300 number where it wouldn't accept my voice commands from a landline at my work. Then after putting in the options via keypad - i was put thru to someone who had such a thick Indian accent - not only could they not understand what I was saying... Ironically What i was asking for was an English speaking person as i couldn't understand them.
After several minutes of being asked for all the details i had already entered, I was told there is no problems with coverage.
Yet i can still not send a text or access the net and have to make 7 attempt's before i can put thru a local phone call.
Vodafail - you are a Joke.
Please don't say it is an issue with my handset - I put in another carriers sim and i have full service.
MY PHONE NUMBER IS XXXXXXXXXX.
As soon as my credit runs out this month I'm going to another carrier and reporting vodaphone to the telecommunications ombudsman.
Another ANGRY ANGRY ANGRY vodaphone customer loyal for 10 years and seriously over it.
Network Feedback <Network.Feedback@vodafone.com.au>
09/03/2011 22:33
To
cc
Subject
Network Feedback Response
Dear Customer,
Thank you for contacting the network feedback team. We have received your email feedback. We were unable to find your account details as the contact details were missing in the email. Kindly provide your mobile number where you would like to receive a call and we will get in touch with you at the earliest.
Regards,
Vodafone
----- Forwarded by 09/03/2011 15:21
To
network.feedback@vodafone.com.au
cc
Subject
Giving up.
I am so sick of my vodaphone constantly dropping out.
I will be
a) joining the class action against Vodaphone
b) informing the Telecommunications ombudsman
c) Changing networks ASAP when my credit expires.
I'm over it. I'm standing next to people in a foyer who have full service. I'm in an urban centre location which has supposedly already been upgraded.
I look on your "reported problems" site and it says that 3G was down for 20 mins in my area.
I get voicemail messages two days late, half the phonecalls I get don't even register, and now i can't even send a txt! I have called customer support now on 28 occasions in the last 3 months and am told - they don't have a complaint section to take down my concerns.
I have been a loyal vodaphone customer for 10 years, however I have not been able to make the most basic phonecall or text message or access the internet for 4.5 hours now and this has become a daily occurrence. My Mobile No is XXXXXXXXXXXX
Over it... you want my custom - you have 2 hours before i finish work and get myself to optus or Telstra to tell me what you are going to offer me to stay.
And now the ULTIMATE insult...
I get a text advising me you can't reach me on my mobile... and to call you back on the 1300 number.
NO SH!T. FARK CHU.
VODAFAIL!
10/03/2011 12:36
To
Network Feedback <Network.Feedback@vodafone.com.au>
cc
Subject
Re: Network Feedback Response
For the third day in a row - I have been unable to make a phone call , send or receive text messages or access the internet from my phone. The problem starts when i wake up in Penrith and persists thru the day at Parramatta.
About the only time my network works is for periods of about 15 seconds after i make a call if i can get thru after seven attempts or at around 2:30 for about 4 minutes.
This is my third email in 2 days to customer service. Please do not email me your unable to reach me on my mobile number... when i have given you the details as well as three landlines.
Getting them 5 hours after you sent them make me so cross, its insulting.
I wrote yesterday and was emailed this morning that the problem could not be fixed as i didn't include my phone number.
I popped out for lunch and received 4 text messages three hours late, these were people I was trying to arrange to meet for lunch that i had texted at 9 am.
I have checked on your website for network disruptions... supposedly none in my area today. my phone shows full service, and 3G.
I am two metres away from a person who is having no difficulty whatsoever.
I tried to call 1555. My phone wouldn't connect.
I called your 1300 number where it wouldn't accept my voice commands from a landline at my work. Then after putting in the options via keypad - i was put thru to someone who had such a thick Indian accent - not only could they not understand what I was saying... Ironically What i was asking for was an English speaking person as i couldn't understand them.
After several minutes of being asked for all the details i had already entered, I was told there is no problems with coverage.
Yet i can still not send a text or access the net and have to make 7 attempt's before i can put thru a local phone call.
Vodafail - you are a Joke.
Please don't say it is an issue with my handset - I put in another carriers sim and i have full service.
MY PHONE NUMBER IS XXXXXXXXXX.
As soon as my credit runs out this month I'm going to another carrier and reporting vodaphone to the telecommunications ombudsman.
Another ANGRY ANGRY ANGRY vodaphone customer loyal for 10 years and seriously over it.
Network Feedback <Network.Feedback@vodafone.com.au>
09/03/2011 22:33
To
cc
Subject
Network Feedback Response
Dear Customer,
Thank you for contacting the network feedback team. We have received your email feedback. We were unable to find your account details as the contact details were missing in the email. Kindly provide your mobile number where you would like to receive a call and we will get in touch with you at the earliest.
Regards,
Vodafone
----- Forwarded by 09/03/2011 15:21
To
network.feedback@vodafone.com.au
cc
Subject
Giving up.
I am so sick of my vodaphone constantly dropping out.
I will be
a) joining the class action against Vodaphone
b) informing the Telecommunications ombudsman
c) Changing networks ASAP when my credit expires.
I'm over it. I'm standing next to people in a foyer who have full service. I'm in an urban centre location which has supposedly already been upgraded.
I look on your "reported problems" site and it says that 3G was down for 20 mins in my area.
I get voicemail messages two days late, half the phonecalls I get don't even register, and now i can't even send a txt! I have called customer support now on 28 occasions in the last 3 months and am told - they don't have a complaint section to take down my concerns.
I have been a loyal vodaphone customer for 10 years, however I have not been able to make the most basic phonecall or text message or access the internet for 4.5 hours now and this has become a daily occurrence. My Mobile No is XXXXXXXXXXXX
Over it... you want my custom - you have 2 hours before i finish work and get myself to optus or Telstra to tell me what you are going to offer me to stay.