Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16290 Someone from WA thinks vodafone is Deplorable at 14 Mar 2011 01:27:14 PM
I too have a problem with delayed SMS. It's ridiculous trying to hold a conversation when you have to wait for FOUR HOURS in between replies. I would think that vodafail has some sort of legal obligation to deliver messages within a reasonable time frame providing both handsets are online.
I did some research and have seen numerous attempts by vodafail to defend this problem. They say that message delay occurs when there is excessive load on the message centres. THIS IS BULLSHIT. 1. I'm sure there is not excessive load on the system at 0130 in the morning (I often message during my night shift) and 2. vodafail customers shouldn't be copping the burden of vodafails incompetent network management and underfunded SMSC infrastructure. Perhaps if they spent less money on that useless bloody 'Lara' voice recognition system, which, by the way never works, they might have a bit to spare on their network of God forbid living customer service reps.
AN EPIC VODAFAIL BY ANY STANDARD
I did some research and have seen numerous attempts by vodafail to defend this problem. They say that message delay occurs when there is excessive load on the message centres. THIS IS BULLSHIT. 1. I'm sure there is not excessive load on the system at 0130 in the morning (I often message during my night shift) and 2. vodafail customers shouldn't be copping the burden of vodafails incompetent network management and underfunded SMSC infrastructure. Perhaps if they spent less money on that useless bloody 'Lara' voice recognition system, which, by the way never works, they might have a bit to spare on their network of God forbid living customer service reps.
AN EPIC VODAFAIL BY ANY STANDARD