Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16307 Someone from NSW thinks vodafone is Useless at 15 Mar 2011 01:44:51 PM
On a business account, and calls are dropping out, and client e-mails taking an age to download (sometimes up to 15mins). Rang Vodafail while out on lunch, in the MLC Center in Sydney, almost no reception in the center of our biggest city. Returned to work, and had three dropped calls while waiting, and in total spent 2 hours waiting to get to a lady who said they would not release me from my contract as my residential address is in an area that will be upgraded next month and that is my "nominated area of usage". I never nominated any area, and the whole idea of being mobile is exactly that, otherwise I'd be working with a land line all day.
My second issue was one where I had a broadband USB key plan. Zero reception in Crows Nest, Sydney. Got out of that contract and signed up for a new plan and an iPhone as a solution for mobile e-mail access. Vodafail said they would send a box for the USB key to be packed in to be returned. They never sent the box. A year later when I was with my phone provider checking sometyhing else, he looked at my account, adn they were still charging me for the USB key and full plan, even though he had notified them to cancel the plan 12 months earlier. They had this noted on the system, but wouldn't give me a refund as they said it was my fault for not checking my bills. I work for myself, so have a direct debit set up, all paper work goes to my accountant. After a lot of arguing, they agreed to refund 50%, through a credit on the account.
This company are a joke, and I cannot wait to be free of them.
My second issue was one where I had a broadband USB key plan. Zero reception in Crows Nest, Sydney. Got out of that contract and signed up for a new plan and an iPhone as a solution for mobile e-mail access. Vodafail said they would send a box for the USB key to be packed in to be returned. They never sent the box. A year later when I was with my phone provider checking sometyhing else, he looked at my account, adn they were still charging me for the USB key and full plan, even though he had notified them to cancel the plan 12 months earlier. They had this noted on the system, but wouldn't give me a refund as they said it was my fault for not checking my bills. I work for myself, so have a direct debit set up, all paper work goes to my accountant. After a lot of arguing, they agreed to refund 50%, through a credit on the account.
This company are a joke, and I cannot wait to be free of them.