Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16317 Someone from SA thinks vodafone is poor service at 16 Mar 2011 01:21:51 PM
sms often hours or even days late. no reception at all at work in the adelaide cbd when people next to me have optus or telstra and receive a strong signal. Calls drop out when I answer the phone. Poor reception during calls - unable to maintain a fluent conversation. VF called me to renew my contract which has just expired and advised they are aware of the problems and are putting up another 25 towers. Not good enough to keep me as a customer sorry.
29 Mar 2011 10:55:34 AM: common problem. i could be standing next to the mobile tower at northpark shopping centre at prospect, and i would have my phone telling me there was no coverage, and it was "emergency calls only" vodafone would tell me it was my handset repeatedly, despite the fact i had the problem with samsung, SE, LG and Nokia handsets