Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16330 Someone from NSW thinks vodafone is 23 monthjs 26 days and counting at 16 Mar 2011 09:28:45 PM
Have had nothing but problems with Vodafone since I signed with them. Thankfully I will be off contract on 21 March 2011. Thought it was worth asking for a refund or, if they want any money, a replacement handset.
I was told by a vodafone staff member "you're now off contract, you can resign and we'll give you a free upgrade." My response was no, clearly you're still obliged to look after me for the next 5 days or I will persue my complaint through the telecommunications Ombudsman and/or the Piper Alderman class action. They later conceded that I was still within my contract period, and that the blackberry had 2 years warranty and that I had insurance which should cover all this. They weren't interested in helping me.
I got onto customer care, ended up on hold for 20 minutes, only to be put on hold several more times by someone in a Bombay call centre. I started the call at 6:05 pm, requested to talk to the Cancellations Team and was advised that there was a very long waiting time but they should be able to call me back within the next 3 days... These people are worse than white goods sales people! You just be at home and wait for us to give you a call. "We won't commit to any time or place...".
I walked away in disgust at 7:30 pm, Sydney time. Their cancellation team is meant to be open between 8am and 8pm and no one was available to take my call.
Telecommunications Ombudsman here I come...
p.s. The blackberry storm is a piece of junk. This product should have been recalled knowing that it was not fit for purpose.
Vodadf&#ked!
I was told by a vodafone staff member "you're now off contract, you can resign and we'll give you a free upgrade." My response was no, clearly you're still obliged to look after me for the next 5 days or I will persue my complaint through the telecommunications Ombudsman and/or the Piper Alderman class action. They later conceded that I was still within my contract period, and that the blackberry had 2 years warranty and that I had insurance which should cover all this. They weren't interested in helping me.
I got onto customer care, ended up on hold for 20 minutes, only to be put on hold several more times by someone in a Bombay call centre. I started the call at 6:05 pm, requested to talk to the Cancellations Team and was advised that there was a very long waiting time but they should be able to call me back within the next 3 days... These people are worse than white goods sales people! You just be at home and wait for us to give you a call. "We won't commit to any time or place...".
I walked away in disgust at 7:30 pm, Sydney time. Their cancellation team is meant to be open between 8am and 8pm and no one was available to take my call.
Telecommunications Ombudsman here I come...
p.s. The blackberry storm is a piece of junk. This product should have been recalled knowing that it was not fit for purpose.
Vodadf&#ked!
26 Mar 2011 11:57:36 PM: Worst phone ever! I'm on my second in 8 months. And get SOS all the time. Poor Internet and the screen doesn't work again. Going to complain tomorrow!