Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16346 Someone from VIC thinks vodafone is incredibly unhelpful at 18 Mar 2011 09:10:41 PM
And it's now 10pm...do we know what that means? Goodbye all customers currently on hold! I've been on hold for over 2 hours now in my attempt to speak to billing due to a duplicate payment (their fault, not mine). TWO HOURS of my life that I'll never get back, and every time I get the automated 'Hang in there, we'll be with you really soon', it makes me even angrier. I plan on heading into a store tomorrow to unleash my wrath on a human being. And to inform any customers to get out while they still can. I intend on dropping the 'O' bomb many, many times. That's right, OMBUDSMAN. Beware Voda-f-ing-fone, I'm coming to waste your time the same way you waste mine! And I plan on ensuring that you never meet your sales targets ever again. My passive aggressiveness will be visiting your stores shortly, hang on to your hats and say goodbye to your bonuses.
19 Mar 2011 06:21:29 AM: do what I do...my contract id finished...in august last year...I have been here annoying them since....thanks to this site I am getting somewhere...I sent a 3 page letter to the CEO and got an immediate response after I outlined the seriousness of what has happened...and pointed out under their Communications Licence Conditions...It has now reached the point that their licence can be questioned....
21 Mar 2011 10:38:33 PM: Hey a bit of advice, please be nice to the Vodafone staff. Most are only uni students trying to get some cash, and they don't deserve to be treated like that. It's not their fault and they're more likely to fight for you if you're nice to them.
28 Mar 2011 03:54:16 PM: Hey a bit of advice for you dipshit - 21 Mar - it doesn't matter who they are, if the service is shit, they deserve whatever they get. It's not their fault - well, you know what, they represent the company, they are part of the problem, it is their fault. It you losers don't like working for such a shit company, newsflash, get another job. No one is holding a gun to your head to make you stay there. Why do you idiots keep rolling out that excuse.
28 Mar 2011 04:51:33 PM: If you came in where I worked I will be showing you the door, you want respect and to be treated properly act like a human being and not some arrogant a**hole, unless it's the way you were brought up.