Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16365 Someone from NSW thinks vodafone is Comedy of Errors at 21 Mar 2011 12:23:18 PM
Just got off the phone after 45 minutes with tech support.
The Problem: phone wont make or receive calls for the past 24 hrs so it has stopped functioning as a phone.
The Phone: HTC HD Desire
After restarting, removing sim, replacing sim, dialing numbers, dialing special numbers, being put on hold to reset some settings. No luck still wont work.
Tech guy asks me to place sim in another handset, as luck would have it, I had a basic Nokia in the car, so basic it has a monochrome screen (Grandma's phone that the kids borrow).
Insert the sim in Grandma's phone and can place calls fine. Tech tells me to take phone to Vodafone store to be sent away for repair. So after 45 minutes i have to take my 2 month old phone for repair ?
After i get off the phone to tech guy i start thinking Grandma's Nokia is solely GSM.
Ok so after placing sim back in HTC, search through settings and select GSM only
Would you believe it makes & receive calls perfectly. At the same time my wife is having trouble with her blackberry on vodafone, although we kept suggesting that it was a network problem in the area to the tech. Selected GSM or 2G mode on the wife's blackberry and Wouldn't you know it she can now make & receive calls perfectly.
Wouldn't vodafone tech guys question the type of handset you are testing the sim in and be very aware of the 3G and 2G differences thus you need a similar phone for a level playing field ?
The Problem: phone wont make or receive calls for the past 24 hrs so it has stopped functioning as a phone.
The Phone: HTC HD Desire
After restarting, removing sim, replacing sim, dialing numbers, dialing special numbers, being put on hold to reset some settings. No luck still wont work.
Tech guy asks me to place sim in another handset, as luck would have it, I had a basic Nokia in the car, so basic it has a monochrome screen (Grandma's phone that the kids borrow).
Insert the sim in Grandma's phone and can place calls fine. Tech tells me to take phone to Vodafone store to be sent away for repair. So after 45 minutes i have to take my 2 month old phone for repair ?
After i get off the phone to tech guy i start thinking Grandma's Nokia is solely GSM.
Ok so after placing sim back in HTC, search through settings and select GSM only
Would you believe it makes & receive calls perfectly. At the same time my wife is having trouble with her blackberry on vodafone, although we kept suggesting that it was a network problem in the area to the tech. Selected GSM or 2G mode on the wife's blackberry and Wouldn't you know it she can now make & receive calls perfectly.
Wouldn't vodafone tech guys question the type of handset you are testing the sim in and be very aware of the 3G and 2G differences thus you need a similar phone for a level playing field ?
21 Mar 2011 11:46:33 PM: Vodafone tried to blame their network faults on my phone as well. It's not your brand new phone that works with any other network. It is their system. To get a result you need to complain to the telecommunications ombudsmen, then they will listen and sort out your issue.