Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
16371 Someone from NSW thinks vodafone is Mostly at 21 Mar 2011 05:20:22 PM
I was assured by Vodafone that my number would be ported in 3 hours, midday last Thursday. Getting this set up took 2 hours on the phone.
Later that evening, I checked, and my number hadn't been ported. So, I waited a few days (mostly because I'm too busy to set aside time during the day to call customer support).
Today, I called again to ask what was happening. The port, they said, had failed, although they never contacted me to let me know why. It turns out that, despite being assured that my name would be used for the port so that it would match the one on file at Virgin, the primary account holder's name (a family member) was used instead. They didn't match, so the port failed.
According to several representatives and their supervisors at the call centres, Vodafone is *incapable* of rectifying this situation from their end. First they tried to insist that they couldn't due to the terms of the TIO (utter crap), and then admitted that they simply hadn't built the capability into their systems.
So, Vodafone can't handle the idea of one billing account shared by several customers.
Their proposed solution? Call Virgin and get them to change the details on my account over there. Because that makes sense, right?
-- a very frustrated new customer, who wishes he'd signed a contract with anyone else right now.
Later that evening, I checked, and my number hadn't been ported. So, I waited a few days (mostly because I'm too busy to set aside time during the day to call customer support).
Today, I called again to ask what was happening. The port, they said, had failed, although they never contacted me to let me know why. It turns out that, despite being assured that my name would be used for the port so that it would match the one on file at Virgin, the primary account holder's name (a family member) was used instead. They didn't match, so the port failed.
According to several representatives and their supervisors at the call centres, Vodafone is *incapable* of rectifying this situation from their end. First they tried to insist that they couldn't due to the terms of the TIO (utter crap), and then admitted that they simply hadn't built the capability into their systems.
So, Vodafone can't handle the idea of one billing account shared by several customers.
Their proposed solution? Call Virgin and get them to change the details on my account over there. Because that makes sense, right?
-- a very frustrated new customer, who wishes he'd signed a contract with anyone else right now.