Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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16383 Someone from WA thinks vodafone is worst telecom provider ever! at 22 Mar 2011 05:23:16 PM
Locked into my contract on an iphone with vodafone a year ago! as all iphone users know, data download is a very important necesity with almost all iphone apps and im sure its the same with other smart phones! when i first purchased my iphone through vodaphone my data download speed was amazing! facebook, safari, google maps and all other apps were fantastic and all loaded within a couple of seconds! then! sometime around november 2010 my data speeds sunk to incredible lows! facebook takes about 5 min to load status updates from other users! 5 MIN!!!!! its probably not even 100bytes of data and it takes incredibly long! something that used to take all of 2 seconds!!! Most of the time facebook and other relevant apps time out saying lost connection with server! obviously vodafone have cut there network range or hardware somewhere along the line to save costs! its been slow and getting worse ever since! it makes having an iphone completly usless!!! its time for vodafone to get there sh*t back together or let me outa my contract!! i pay 80 a month and get 1g of download! i recon if i kept my phone on constant download it wouldnt even be able to download a gig worth of data in a month its that slow! so how does this seem fair? iv tried ringing through to vodafone customer support but they just blow it off to an overload on the server at the time (too many people on vodafones servers at once) well how about u upgrade ur network and pay for the extra network coverage and demand so we as consumers who pay get what we are rightfuly paying for! i must admit some days vodafone service drives me over the edge! and it seems everyone of my family and friends with vodafone is copping the same treatment! everytime i see a vodafone add i cringe with anger! and often tell people do not make the same mistake i have and contract with vodafone! its unfair that someone should be locked into something that they are not fully recieving! add to this data problem the constant no service and friend calls that amazingling neva ring or eventuate, the txts not recieved and then the txts recieved all at once!! not to mention customer credit card details and information leaked! the only thing vodafone hasnt failed in and the only txt i always recieve is the txt saying my vodafone email bill has arrived please pay promtly! vodafone is byfar the worst telecomunications network on the planet... Literally!