Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1639 Someone from VIC thinks vodafone is massive fail at 27 Dec 2010 07:55:05 AM
vodafone automatically turned my voicemail off when i went overseas and turned off international roaming, then turned it on again.
upon return, my voicemail was inactivated.
i spent 1 hour on three separate occasions on hold to vodafone, eventually getting through to a call centre in india who were of no help.
they advised to call another number, which i was on hold for another hour. they were unable to help me and suggested i email customer service.
instead of 5 business days as stated on the website, it took 11 business days for vodafone to turn on my voicemail.
i am extremely disappointed and can't wait to get out of my contract.
upon return, my voicemail was inactivated.
i spent 1 hour on three separate occasions on hold to vodafone, eventually getting through to a call centre in india who were of no help.
they advised to call another number, which i was on hold for another hour. they were unable to help me and suggested i email customer service.
instead of 5 business days as stated on the website, it took 11 business days for vodafone to turn on my voicemail.
i am extremely disappointed and can't wait to get out of my contract.